{"id":7539,"date":"2020-05-22T06:48:17","date_gmt":"2020-05-21T22:48:17","guid":{"rendered":"http:\/\/www.seda.gov.my\/berkenaan-seda\/client-charter\/"},"modified":"2020-08-26T13:00:15","modified_gmt":"2020-08-26T05:00:15","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/www.seda.gov.my\/ms\/berkenaan-seda\/piagam-pelanggan\/","title":{"rendered":"Piagam Pelanggan"},"content":{"rendered":"

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LATAR BELAKANG :<\/strong><\/p>\n

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MISI KAMI :<\/strong><\/p>\n

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SEDA Malaysia komited untuk memperbaiki <\/b>kualiti perkhidmatan yang diberikan kepada pihak yang berkepentingan.<\/p>\n

Piagam ini bertujuan untuk menyokong visi dan misi SEDA MALAYSIA.<\/b><\/p>\n

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Dalam menjalankan peranan dan tanggungjawab kepada orang awam, SEDA Malaysia beroperasi berdasarkan nilai-nilai teras<\/b> berikut:<\/p>\n

[\/vc_column_text][dfd_spacer screen_wide_spacer_size=”15″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_single_image image_size=”medium” image=”7544″][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row][vc_column][dfd_spacer screen_wide_spacer_size=”40″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_delimiter delimiter_style=”dfd-delimiter-with-line” delimiter_height=”3″ delimiter_border_style=”dotted” delim_line_color=”#d2d2d2″][dfd_spacer screen_wide_spacer_size=”40″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][dfd_spacer screen_wide_spacer_size=”20″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_animated_text style=”changethewords” onchange_animation=”fadeInLeft” afterchange_animation=”fadeOutLeft” prefix=”Apa yang anda boleh jangkakan dari SEDA MALAYSIA” text_fields=”%5B%7B%22text_field%22%3A%22Berhubung%20secara%20ramah%2C%20berhemah%20dan%20professional%20dari%20segi%20tingkah%20laku.%22%2C%22text_field_color%22%3A%22%231e73be%22%7D%2C%7B%22text_field%22%3A%22Jujur%2C%20adil%2C%20saksama%20dan%20tidak%20berat%20sebelah.%22%2C%22text_field_color%22%3A%22%231e73be%22%7D%2C%7B%22text_field%22%3A%22Kami%20memastikan%20perubahan%20yang%20berterusan%20dalam%20proses%20kami.%22%2C%22text_field_color%22%3A%22%231e73be%22%7D%2C%7B%22text_field%22%3A%22Kami%20memproses%20permohonan%20berdasarkan%20prosedur%20yang%20telah%20diluluskan.%22%2C%22text_field_color%22%3A%22%231e73be%22%7D%2C%7B%22text_field%22%3A%22Kami%20akan%20berusaha%20untuk%20berkomunikasi%20dengan%20pihak%20berkepentingan%20terhadap%20sebarang%20perubahan%20yang%20berlaku%20dalam%20polisi%2C%20peraturan%20dan%20undang-undang.%22%2C%22text_field_color%22%3A%22%231e73be%22%7D%5D” postfix=”” type_speed=”5″ pref_post_font_options=”font_style_bold:1″][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”6380″ img_size=”full” alignment=”center”][\/vc_column][vc_column width=”1\/3″][dfd_spacer screen_wide_spacer_size=”20″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_animated_text style=”changethewords” onchange_animation=”fadeInRight” afterchange_animation=”fadeOutRight” prefix=”Apa yang SEDA MALAYSIA jangkakan dari anda” text_fields=”%5B%7B%22text_field%22%3A%22Melayan%20pekerja%20kami%20dengan%20penuh%20budi%20bahasa.%22%2C%22text_field_color%22%3A%22%231e73be%22%7D%2C%7B%22text_field%22%3A%22Jujur%20dengan%20kami.%22%2C%22text_field_color%22%3A%22%231e73be%22%7D%2C%7B%22text_field%22%3A%22Apabila%20diperlukan%2C%20sila%20berikan%20maklumat%20yang%20diperlukan%20mengikut%20tempoh%20masa%20yang%20ditetapkan.%22%2C%22text_field_color%22%3A%22%231e73be%22%7D%2C%7B%22text_field%22%3A%22Sila%20berikan%20maklum%20balas%20anda%20bagi%20memperbaiki%20proses%20kami%20dengan%20menyatakan%20aduan%2C%20pujian%20dan%20cadangan%20anda.%22%2C%22text_field_color%22%3A%22%231e73be%22%7D%2C%7B%22text_field%22%3A%22Mematuhi%20undang-undang%20relevan%20dan%20peraturan%20lain%20yang%20perlu%20dipenuhi%20dalam%20proses%20permohonan.%22%2C%22text_field_color%22%3A%22%231e73be%22%7D%5D” postfix=”” type_speed=”5″ pref_post_font_options=”font_style_bold:1″][\/vc_column][\/vc_row][vc_row][vc_column][dfd_spacer screen_wide_spacer_size=”40″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_delimiter delimiter_style=”dfd-delimiter-with-line” delimiter_height=”3″ delimiter_border_style=”dotted” delim_line_color=”#d2d2d2″][dfd_spacer screen_wide_spacer_size=”40″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column][dfd_spacer screen_wide_spacer_size=”40″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_delimiter delimiter_style=”dfd-delimiter-with-line” delimiter_height=”3″ delimiter_border_style=”dotted” delim_line_color=”#d2d2d2″][dfd_spacer screen_wide_spacer_size=”40″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][vc_single_image image=”7090″ img_size=”full” alignment=”center”][dfd_spacer screen_wide_spacer_size=”40″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][dfd_delimiter delimiter_style=”dfd-delimiter-with-line” delimiter_height=”3″ delimiter_border_style=”dotted” delim_line_color=”#d2d2d2″][dfd_spacer screen_wide_spacer_size=”40″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][dfd_heading subtitle=”” delimiter_settings=”delimiter_style:solid|delimiter_width:80|delimiter_height:1″ title_font_options=”tag:h2″ subtitle_font_options=”tag:div”]<\/p>\n

MAKLUMAT PROSES STANDARD:<\/b><\/p>\n

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Tarif Galakan (FiT)<\/td>Biojisim<\/td>Biogas dan Hidrokuasa Kecil: e-Bidaan<\/td>Pemeteran Tenaga Bersih (NEM)<\/td>Pelabur PV Solar Berdaftar (RPVI)<\/td>\n<\/tr>\n
Pengumuman pelepasan kuota sebelum pembukaan penghantaran permohonan.<\/td>Permohonan kuota:
\n
\n(Siapa cepat, dia dapat)\u00a0
\n
\nDari tarikh mula penghantaran dokumen lengkap sehingga pengeluaran sijil kelulusan galakan<\/td>		Permohonan kuota:
\n\u00a0
\nDari tarikh akhir penghantaran e-bidaan sehingga pengeluaran sijil kelulusan galakan<\/td>		Kelulusan permohonan \u2013 dari tarikh penghantaran lengkap dan pembayaran yuran
\n
\n(Tiada bil elektrik tertunggak dan kes pengubahsuaian meter yang masih belum selesai)<\/td>		Pendaftaran baru dan pembaharuan
\n
\n(dari tarikh penghantaran lengkap sehingga penerbitan di laman web SEDA)<\/td>\n<\/tr>\n
<\/td>BILANGAN HARI (MENGIKUT KALENDAR)<\/td>\n<\/tr>\n
60~90
\n<\/td>		21
\n<\/td>		110
\n<\/td>		10
\n<\/td>		14*\u00a0
\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

[\/vc_column_text][dfd_spacer screen_wide_spacer_size=”50″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][vc_column_text]<\/p>\n\n\n\n\n\t\n\t\n\t\n\t
Pemberi Perkhidmatan PV Berdaftar
\n(RPVSP)<\/td>		Kualifikasi Pengeluar dan Pembuat Tempatan (LMA) di bawah mekanisme tarif galakan (FiT)<\/td>Laporan langganan Sistem Pengawasan PV (PVMS)<\/td>Sijil Latihan<\/td>\n<\/tr>\n
Pendaftaran baru dalam talian
\n
\n(dari tarikh penghantaran lengkap sehingga penerbitan di laman web SEDA)\u00a0
\n
\nPembaharuan pendaftaran dalam talian
\n
\n(dari tarikh penghantaran lengkap sehingga penerbitan di laman web SEDA)<\/td>		Untuk pendaftaran baru dalam talian
\n
\n(Bermula dari penghantaran lengkap dalam talian selepas mendapat kelulusan daripada mesyuarat Jawatankuasa Operasi Pasaran\u00a0(JKOP) sehingga penerbitan di laman web SEDA)\u00a0
\n
\nPembaharuan pendaftaran dalam talian (dari tarikh penghantaran lengkap sehingga penerbitan di laman web SEDA)<\/td>		Kelulusan laporan pembelian.<\/td>Pengeluaran sijil kedatangan dan kelayakan seseorang<\/td>\n<\/tr>\n
<\/td>BILANGAN HARI (MENGIKUT KALENDAR)<\/td>\n<\/tr>\n
60*
\n21*
\n<\/td>		21*\u00a0
\n<\/td>		1**\u00a0
\n<\/td>		30***
\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

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Nota:\u00a0<\/b>\u00a0<\/em><\/p>\n

(*)\u00a0pengecualian masa diberikan bagi pembayaran yuran
\n(**)\u00a0selepas pembayaran
\n(***)\u00a0selepas pengumuman keputusan peperiksaan<\/em><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes”][vc_column_inner width=”1\/5″][dfd_spacer screen_wide_spacer_size=”20″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][vc_column_text]<\/p>\n

Announcement of quota release prior to opening for application submission.<\/p>\n

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Application of Quota:<\/p>\n

(1st come 1st served basis)<\/p>\n

From the date of complete document submission until the issuance of Feed-in Approval certificate.<\/p>\n

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Application of Quota<\/p>\n

From e-bidding submission closing date until the issuance of Feed-in Approval certificate.<\/p>\n

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Approval of application \u2013 from the date of complete submission and payment\u00a0of fee<\/p>\n

(No outstanding electricity bills and pending meter tampering case)<\/p>\n

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New\u00a0registration and renewal<\/p>\n

(from the date of complete submission until published at SEDA\u2019s website)<\/p>\n

[\/vc_column_text][dfd_spacer screen_wide_spacer_size=”40″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes”][vc_column_inner][dfd_heading style=”style_05″ subtitle=”” delimiter_settings=”delimiter_style:solid|delimiter_width:40|delimiter_height:3|delimiter_color:%235ca2d5″ title_font_options=”tag:h3|font_size:18|letter_spacing:.3″ subtitle_font_options=”tag:div|font_size:15|color:%23454545″ subtitle_google_fonts=”yes” subtitle_custom_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic”]<\/p>\n

No. of Days <\/b>(Calendar Days)<\/b><\/p>\n

[\/dfd_heading][dfd_spacer screen_wide_spacer_size=”20″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Berurusan Dengan Aduan” tab_id=”berurusan-dengan-aduan”][vc_column_text]<\/p>\n\n\n\n\n\t\n\t\n\t\n\t
Pengadu<\/td>\n<\/tr>\n
Semua aduan akan direkodkan.
\n
\nUntuk memaklumkan dan menyelesaikan aduan pelanggan mengikut tempoh hari kerja yang ditetapkan.
\n
\nBagi aduan yang memerlukan penyiasatan lebih lanjut, pengadu akan dimaklumkan status terkini aduan dari semasa-ke-semasa.
\n
\nOrang awam boleh membuat aduan melalui laman web SEDA - \u00a0http:\/\/www.seda.gov.my\/misc\/enquiry\/\u00a0
\n
\nEmel:\u00a0enquiry@seda.gov.my.\u00a0
\n
\nFax, telefon, atau;\u00a0dengan menghubungi pegawai hadapan kami.\u00a0
\n
\nKami akan memberikan maklum balas segera dan secara serius terhadap semua aduan yang diterima dan kami komited dalam menyelesaikan masalah yang timbul.<\/td>\n<\/tr>\n
BILANGAN HARI (MENGIKUT KALENDAR)<\/td>\n<\/tr>\n
7<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Berurusan Dengan Pertanyaan” tab_id=”berurusan-dengan-pertanyaan”][vc_column_text]<\/p>\n\n\n\n\n\t\n\t\n\t\n\t
Pertanyaan: Awam\/Media<\/td>Permohonan untuk Sokongan<\/td>\n<\/tr>\n
Untuk menyelia dan memberikan maklumbalas kepada pertanyaan media atau permohonan dalam hari bekerja yang ditetapkan.
\n\u00a0\u00a0
\nUntuk pertanyaan yang memerlukan persiapan menyeluruh, pihak yang bertanya akan dimaklumkan berkenaan status aduan dari semasa-ke-semasa.
\n
\nBagi pihak media \u2013 Pengeluaran Nota Kepada Editor (NTE) memerlukan masa 24 jam sebelum tarikh program.\u00a0
\n
\nPengedaran Kenyataan Media kepada media massa adalah berdasarkan kepada keputusan Pihak Pengurusan.
\n
\nOrang awam\/Media\u00a0boleh membuat pertanyaan melalui laman web -\u00a0http:\/\/www.seda.gov.my\/misc\/enquiry\/.\u00a0
\n
\nEmel:\u00a0enquiry@seda.gov.my.\u00a0
\n
\nFax, telefon, atau;\u00a0dengan menghubungi pegawai hadapan kami.\u00a0
\n
\nKami akan memberikan maklum balas segera dan secara serius terhadap semua pertanyaan yang diterima dan kami komited dalam menjawab persoalan anda.<\/td>		Untuk memproses dan meluluskan permohonan bagi menggunakan logo SEDA untuk kerjasama atau tujuan sokongan dalam tempoh hari bekerja yang ditetapkan.
\n
\nKelulusan mestilah berdasarkan Akta Pihak Berkuasa.<\/td>\n<\/tr>\n
BILANGAN HARI (MENGIKUT KALENDAR)<\/td>\n<\/tr>\n
7<\/td>7<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

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