SEDA Malaysia is committed to improve the quality of services provided to the stakeholders.
The Charter aims to support the vision and mission of SEDA MALAYSIA.
BACKGROUND :
OUR MISSION :
SEDA Malaysia is committed to improve the quality of services provided to the stakeholders.
The Charter aims to support the vision and mission of SEDA MALAYSIA.
In carrying the roles and responsibilities to the public, SEDA Malaysia operates within the following core values:
STANDARD PROCESS DETAILS :
Feed-in Tariff (FiT) | Biomass | Biogas and Small Hydro: e-Bidding | Net Energy Metering (NEM) | Registered Solar PV Investor (RPVI) |
Announcement of quota release prior to opening for application submission. | Application of Quota: (1st come 1st served basis) From the date of complete document submission until the issuance of Feed-in Approval certificate | Application of Quota From e-bidding submission closing date until the issuance of Feed-in Approval certificate | Approval of application – from the date of complete submission and payment of fee (No outstanding electricity bills and pending meter tampering case) | New registration and renewal (from the date of complete submission until published at SEDA’s website) |
NO. OF DAYS (CALENDAR DAYS) |
||||
60~90 | 21 | 110 | 10 | 14* |
Registered PV Service Provider (RPVSP) | Local Manufacturer and Assembler (LMA) Qualification under FiT Mechanism | PV Monitoring System (PVMS) Reports Subscription | Training Certification |
New online registration (from the date of complete submission until published at SEDA’s website) Renewal of online registration (from the date of complete submission until published at SEDA’s website) | For new online registration (starting from complete online submission after approval from Jawatankuasa Operasi Pasaran (JKOP) meeting until being published at SEDA’s website) Renewal of online registration (from the date of complete submission until published at SEDA’s website) | Approval of purchase report. | Issuance of Certificate of Attendance and Qualified Person |
NO. OF DAYS (CALENDAR DAYS) | |||
60* 21* | 21* | 1** | 30*** |
Note:
(*) excluding time required for payment of fee
(**) after payment
(***) after notification of examination result
Complainants |
All complaints will be recorded. To inform and resolve customer’s complaints within the set working days. For complaints that require more comprehensive investigation, complainants will be informed of follow-up status from time to time. Public can lodge complaint through SEDA’s website - http://www.seda.gov.my/misc/enquiry/ Email: enquiry@seda.gov.my. Fax, phone, or; by contacting our Front Officer. We will respond promptly and seriously to all complaints received and we are committed to rectifying problems. |
NO. OF DAYS (CALENDAR DAYS) |
7 |
Enquiries: Public/Media | Request for Endorsement |
To coordinate and respond to media enquiries or request within the set working days. For enquiries that require comprehensive preparation, the enquirer will be informed of the status of the complaint from time to time. For media – Issuance of Note to the Editor (NTE) within 24 hours prior to the program date. Distribution of the Media Statement to the mass media will be in accordance with Management's decision. Public/Media can lodge enquiry through SEDA’s website - http://www.seda.gov.my/misc/enquiry/. Email: enquiry@seda.gov.my. Fax, phone, or; By contacting our Front Officer. We will respond promptly and seriously to all enquiries received and we are committed to provides the response within the specified time. | To process and approve the application for the usage of SEDA’s logo for collaboration or endorsement purposes within the set working days. Approval must be in accordance with the Authority's Act. |
NO. OF DAYS (CALENDAR DAYS) | |
7 | 7 |